Terms and Conditions
TREATMENT REFUND POLICY
CALLIE ANN LASHES AND BROWS uphold a non-refund policy. Should you be unhappy with the result of a treatment, we will offer to rectify this for free if we deem the reason is due to faulty workmanship. This will require for us to inspect our work, to do this we invite you back to the salon within a timely manner. If you refuse or alter our work we will be unable to repair or rectify the problem.
Gel nails- gel nails do offer longer durability then standard polish, however the length of time in which they last will vary on the individual. We can only offer free reapplication if the gel peels within the first 5 days. To repair/reapply after 5 days a charge will be applied.
Kindly advise us of any health conditions, allergies or injuries which could affect your choice of treatment when making your booking.
In the unlikely event that you are unhappy please make us aware whilst you are in the salon. If you are unable to do so, please send a detailed email with time stamped pictures to firstname.lastname@example.org 7 days of your initial appointment. After 7 days we may not be able to investigate/repair any problems.
Whilst we love children, we have a no-children policy here in the salon. Clients come to relax and enjoy peace and quiet without their own children. The salon is also very small with many hazards around.
APPOINTMENTS & CANCELLATION
If you are unable to attend your appointment, please contact us immediately on 01202 432268 we require 48 hours notice for cancellation or to rearrange an appointment without a charge.
Cancellations or appointments changed with less than 48 hours notice will be charged 50% of treatment cost. Any appointments cancelled or rearranged with 24 hours or less notice will be charged with the full treatment cost.
Please arrive for your appointment at least 5 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or loss of appointment, full treatment will still be charged. We aim to provide all services on time, however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
A patch test must be carried out at CALLIE ANN LASHES AND BROWS at least 48 hours prior to your treatment. Anyone who has not had a treatment within the last six months must have a repeat patch test before their treatment. Failure to have a patch test will result in the Salon being unable to carry out the treatment and a 100% cancellation policy will apply.
Once issued the value on the voucher can be used as full or part payment at CALLIE ANN LASHES AND BROWS.
The monies on the voucher cannot be exchanged for cash. Any remaining balance will be stored on the card and may be used to pay for future purchase.
Any additional cost exceeding the value of this voucher will be paid by the redeemer.
All monies on the voucher must be used by the expiry date which is 6 months from the date the card was issued. Any balance left on the voucher after 12 months of not being used will be deducted.
You should treat this voucher as cash – it cannot be replaced if lost.
Gift vouchers cannot be used to redeem promotions and cannot be used in conjunction with any offer or discounts.
Gift Vouchers are non-refundable.
In the event of any dispute, the decision (CALLIE ANN LASHES AND BROWS) is final. Your statutory rights are not affected.
No treatments can be undertaken in the first trimester.